Refund and Returns Policy
Last Updated: January 7, 2026
7-Day Satisfaction Guarantee
Standard Products Only:
Unopened, unused items in original packaging can be returned within 30 days for full refund or exchange.
Return Eligibility
| Product Type | Returnable? | Timeframe | Condition |
|---|---|---|---|
| Stock Leather Goods | ✅ Yes | 30 days | Unused, original packaging |
| Leather Combos | ✅ Yes | 30 days | Complete set, unused |
| Custom/Personalized | ❌ No | N/A | Made-to-order |
| Corporate Gifts | Case-by-case | 7 days | Unused, with approval |
| Defective Items | ✅ Yes | 48 hours | Any condition |
Non-Returnable Items
- Personalized products (engraved, monogrammed, custom designs)
- Made-to-order corporate gifts
- Items showing signs of wear or use
- Hygiene-sensitive products (if opened)
Return Process
- Contact Us within return window: cutomercare@mokworld.com
- Receive RMA (Return Merchandise Authorization) number
- Pack Securely with RMA # visible
- Ship To: MOK World, 1B-82, Paragon Plaza, Next to Phoenix mall, Kamani, Kurla West Mumbai 400070
- Refund Issued within 5 days of receipt (original payment method)
Return Shipping
- Unopened, unused items in original packaging can be returned within 30 days
- For a full refund or exchange product can be returned with unused items in original packaging within 15 days
- Customer Pays return shipping (except defective items)
- Prepaid Label provided for defective orders
Refund Processing
| Return Type | Refund Time | Deductions |
|---|---|---|
| Standard Returns | 5-7 business days | Original shipping cost |
| Defective Items | 3-5 business days | None |
| Exchanges | Same as refund | Shipping fees may apply |
| Store Credit | Instant | Full value |
Damaged in Transit
- Report within 48 hours of delivery with photos
- Keep packaging for inspection
- Replacement shipped free (subject to carrier inspection)
Corporate Order Returns
- Pre-approval required before bulk returns
- Restocking fee (15%) may apply for unused standard items
- Custom orders non-returnable per order agreement
Warranty Returns
- 1-Year Manufacturing Defect Warranty on leather goods
- Excludes normal wear, misuse, improper cleaning
International Returns
- Customer pays all shipping + customs duties
- Refunds processed after item reaches India
Contact
Returns Desk: customercare@mokworld.com
Phone: +918450999942 (Mon-Fri, 10AM-6PM IST)
