Cancellation and Refund

Last updated on Feb 19, 2024

At MOK WORLD, we are committed to providing the best customer experience. Our cancellation and refund policy is designed to be as fair and transparent as possible, ensuring that you are satisfied with your purchase.

  1. Cancellation Policy:
    Cancellations can be made within 7 days of placing your order. However, if the order has already been processed by the vendor or merchant, or the shipping process has begun, we are unable to accept cancellations. For more details on our order process, please visit our Shipping Information page.
  2. Non-Cancellable Products:
    Certain products, such as perishable items (e.g., flowers, eatables), are non-cancellable. However, if a customer receives a product of poor quality, a refund or replacement can be provided upon validation of the issue. Please contact our customer service for further assistance.
  3. Damaged or Defective Products:
    If you receive any damaged or defective items, notify our Customer Service team within 7 days of receiving the product. Once the merchant confirms the damage, we will process your return or exchange request.
  4. Product Discrepancy:
    In the event the product you receive does not match what was shown on our website or does not meet your expectations, please bring it to our customer service’s attention within 7 days of receiving the item. Our team will assess the issue and provide a resolution.
  5. Warranty-Related Complaints:
    For products that come with a manufacturer warranty, please refer to the manufacturer directly for warranty claims and assistance.
  6. Refund Processing:
    Once your refund request is approved, it will typically take 6-8 business days for the refund to be processed and credited back to your original payment method.
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