Cancellation and Refund Policy
Last Updated: February 19, 2024
Cancellation Policy
Orders can be canceled within 7 days of placement. However, if the order has already been processed or shipped, cancellation is not possible. For more details, visit our Shipping Information page.
Non-Cancellable Products
Some items, like perishable goods (flowers, eatables), cannot be canceled. If a product arrives in poor condition, a refund or replacement may be available upon validation. Contact our Customer Service for assistance.
Damaged or Defective Products
Received a damaged or defective item? Inform our support team within 7 days of delivery. Once verified, we will process your return or exchange request promptly.
Product Discrepancy
If the product does not match the description or fails to meet expectations, report it within 7 days. Our team will assess the issue and offer a resolution.
Warranty Claims
For items with a manufacturer warranty, please refer to the manufacturer for warranty claims and support.
Refund Processing
Approved refunds are processed within 6-8 business days and credited to your original payment method.
📞 Need help? Contact our Customer Support.
Got Questions? We've Got Answers!
Do you offer Cash on Delivery (COD)?
Yes, we offer COD on select orders. Availability will be displayed at checkout.
How long does shipping take?
Standard shipping takes 4-7 business days, while express shipping (if available) takes 2-4 business days. Delivery times may vary based on location.
How can I track my order?
Once your order is shipped, you'll receive a tracking link via email/SMS to monitor its progress.
How do I request a return or exchange?
Visit our Cancellation & Refund Policy page for step-by-step instructions or contact our support team for assistance.
Are MOK World products made from genuine leather?
Yes! All our products are crafted from 100% premium genuine leather, ensuring durability and timeless style.
Do you offer product customization?
Yes, we offer custom engraving and personalization on select products like belts and wallets. Contact us for more details.
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, wallets, and COD (for eligible orders).
Is my payment information secure?
Absolutely! We use secure encryption technology to protect all transactions on our website.
Do you offer bulk orders for corporate gifting?
A: Yes, we provide bulk orders with custom branding options. Visit our Bulk Order page or contact us for a quote.
Can I get a discount on bulk purchases?
Yes! We offer special pricing for bulk and corporate orders. Reach out to us for details.
How can I contact MOK World for support?
📧 Email:mok.luxury@gmail.com ,🕘 Support Hours: Mon-Sat, 10 AM - 6 PM